Terms of Service

Booka lets you do video calls through apps or a web browser on any modern web-enabled device. Booka is best suited for video calls between a local provider (such as a handyman) and a client.

The following terms of service apply to your use of and access to Booka for booking of video conferencing calls on Apps or under the domain https://Booka.no (''Booka'') provided by Booka.

The domain https://Booka.no and Apps is owned and distributed by North Vision AS (org.nr. 918 62 1415) with registereda dress Sjøgata 15, 8001 Bodø (“Booka”).

By using Booka, you accept these terms as a legally binding agreement.

When we talk about laws and authorities in this document, we do so in the traditional sense, referring to statutes, regulations, courts, governments, police, etc. These terms are governed by Norwegian law.

Booka may make changes to these Terms from time to time. If Booka makes changes, it will provide you with notice of such changes.

Booka collection and use of personal information in connection with the Services is described in Bookas Privacy Policy.

Latest updates: 01.03.2021.

Your Booka account

To use the services from Booka you need to accept the terms of service described in this document.

As described in our Privacy Policy you accept and give Booka permission to collect information about you to ensure you fullfill our terms of service. Booka may at any time ask you to confirm that you still meet the qualification requirements, as well as to provide proof of this. If you are unable to obtain such proof, Booka may terminate your account immediately.

If you want to offer video calls through Booka, you need a verified and approved organization. In order to create that account, you must provide us with certain information about yourself and your organization. This information must be true and up to date.

Your are responsible for anything that happens under any of your Booka accounts, regardless of where you are located geographically.

If you are a visitor and user of Booka, you need an account on Booka and accept our Privacy Policy.   

All information is stores and processed in accordance with what is stated in Bookas Privacy Policy.

Your data

To understand how we use your data, please read our privacy policy. If you don’t want your data used in that way, you must stop using Booka. If you believe we use data in a way that is unethical or not necessary for the operation of Booka, please contact us with your concerns.

There are a few reasons we have to use the data you have provided us with:

  • We can’t otherwise provide you with the service;

  • To offer technical support for issues you might run into;

There are also reasons why we might need to release data you’ve given us:

  • If the law requires us to hand information over to the authorities;

  • If we believe it is necessary to protect you or someone else, in case of an emergency;

  • If we believe you are breaking the law;

You may ask us what information we have about you at any time and we will let you know. See our privacy policy to read about all of your rights with regards to your data.

 

The Marketplace Platform & Services

Booka operates a multi-sided digital marketplace platform that is offered in a number of forms, including mobile and/or web based applications (“Applications”). Among other things, the Booka Marketplace Platform enables you to receive: (i) services rendered by Booka that facilitate your connection to independent third party providers, including local services providers (“Third Party Providers”), for the purchase of services or goods, such as handyman services and/or delivery services from those Third Party Providers; and (ii) any related content or services, including payment processing and customer support. The Booka Marketplace Platform and the Booka content or services described in this Section are collectively referred to as “the Services”. Unless otherwise agreed by Booka in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use.

 

YOU ACKNOWLEDGE THAT YOUR ABILITY TO ORDER VIDEO CONFERENCING AND OTHER SERVICES FROM THIRD PARTY PROVIDERS THROUGH THE USE OF THE BOOKA MARKETPLACE PLATFORM AND SERVICES DOES NOT ESTABLISH BOOKA AS A PROVIDER OF HANDYMAN SERVICES OR AS A LOCAL SERVICE PROVIDER IN GENERAL. BOOKA IS NOT A COMMON LOCAL SERVICE PROVIDER, DOES NOT SERVE YOU WITH HANDYMAN SERVICES, AND USE OF THE BOOKA MARKETPLACE PLATFORM IS ONLY OPEN TO REGISTERED USERS OF THE BOOKA MARKETPLACE PLATFORM AND NOT TO THE GENERAL PUBLIC.

 

YOU ACKNOWLEDGE THAT INDEPENDENT THIRD PARTY PROVIDERS, INCLUDING HANDYMAN ARE NOT ACTUAL AGENTS, APPARENT AGENTS, OSTENSIBLE AGENTS, OR EMPLOYEES OF BOOKA IN ANY WAY.

 

YOU ALSO ACKNOWLEDGE THAT ANY SAFETY RELATED EFFORT, FEATURE, PROCESS, POLICY, STANDARD OR OTHER EFFORT UNDERTAKEN BY BOOKA, IN THE INTEREST OF PUBLIC SAFETY (WHETHER REQUIRED BY APPLICABLE REGULATIONS OR NOT), IS NOT AN INDICIA OF AN EMPLOYMENT, ACTUAL AGENCY, APPARENT AGENCY, OR OSTENSIBLE AGENCY RELATIONSHIP WITH AN INDEPENDENT THIRD PARTY SERVICE PROVIDER.

 

Third Party Services and Content

The Services may be made available or accessed in connection with third party services and content that Booka does not control. Once you click on a third party services or content, you will be subject to the terms and conditions and privacy policy of that website, destination, or third party service provider. Booka will not warn you that you have left the Services or that you are subject to the terms and conditions (including privacy policies) of another website, destination, or third party service provider. You use all third party websites and advertisements at your own risk as these are not part of the Services and are not controlled by Booka. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. Booka does not endorse such third party services and content and in no event shall Booka be responsible or liable for any products or services of such third party providers.

App Stores

You acknowledge and agree that the availability of the Applications may be dependent on the third party from which you received the Application’s license, e.g., the Apple iPhone or Android app stores (“App Store”). You acknowledge and agree that this Agreement is between you and Booka and not with the App Store and that Booka is responsible for the provision of Services as described in this Agreement. However, if you downloaded the Application from the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of this Agreement. Upon your acceptance of this Agreement, Apple shall have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof.

 

Payments

You understand that use of the Services may result in charges to you for the services or goods you receive ("Charges"). Booka will enable your payment of the applicable Charges for services or goods obtained through your use of the Services. Charges will include applicable taxes where required by law. Charges may include other applicable fees, cancellation fees, and/or surcharges.

All Charges and payments will be enabled by Booka using the preferred payment method designated in your Account, after which you will receive a receipt. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Booka may use a secondary payment method in your Account, if available. Charges paid by you are final and non-refundable, unless otherwise determined by Booka.

As between you and Booka, Booka reserves the right to establish or adjust Charges for any or all services or goods obtained through the use of the Services at any time. Booka will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof.

With respect to Third Party Providers, Charges you incur will be owed directly to Third Party Providers, and Booka will collect payment of those charges from you, on the Third Party Provider’s behalf as their limited payment collection agent, and payment of the Charges shall be considered the same as payment made directly by you to the Third Party Provider. Booka will consider in good faith any request from a Third Party Provider to modify the Charges for a particular service or good. This payment structure is intended to fully compensate a Third Party Provider, if applicable, for the services or goods obtained in connection with your use of the Services. There also may be certain Charges you incur that will be owed and paid directly to Booka or its affiliates. For the avoidance of doubt, Booka does not charge a fee for a user to access the Booka Marketplace Platform, but retains the right to charge users a fee or any other Charge for accessing Services made available through the Marketplace Platform.

If you think a correction should be made to any Charge you incurred, you must let Booka know in writing within 30 days after the Charge took place or Booka will have no further responsibility and you waive your right to later dispute the amounts charged.

 

Access

We try to make Booka available for use 24/7/365 and strive for low downtime and fail rates. We will inform you that our availability is dependent on third party service providers accessability. We will work hard with our Third Party Service Providers to be available at all times.

Sometimes things happens that prevent us from delivering our services to you. If that happens or you have specific requirements for performance and uptime, please contact us so we can make agreements that fits your needs.

 

Usage

Booka is a digital marketplace facilitating video conferencing in order for you to contact and order services from Third Party Service Providers close to where you live. Third Party Service Providers are available to you to offer expertise, evaluate your project and give you an offer for services they can provide to help you. Do not use Booka to contact Third Party Service Providers only for the convience to ask questions and receive feedback on your projects.

We don’t accept behavior that indicates violence, hatred or harassment, or anything illegal.

If your content or actions in Booka or services violate any law, we will terminate your services as soon as we find out.   

 

Ownership and confidentiality

All of your video calls, your logo, profile images and other content that belongs to you are still yours when you put them in your Booka account. If you made it, it’s yours. Likewise, everything that we have made, is ours.

If you use Booka, you are free to use our name and logo on your website, in promotional material and whatever else you might need that is related to the service you provide through Booka.

We may use your feedback, company name and descriptions of clever things you have done with our service in our own marketing and content. You will hear from us before we do because that’s polite.

All confidential information we exchange will be kept entirely confidential. It will also only ever be used for the purpose it was exchanged for, such as billing, development or support.

 

Disclaimers

Booka provide a multi-sided digital marketplace platform that helps users get in thouch with Third Party Service Providers by video conferencing.

BOOKA DOES NOT GUARANTEE THE QUALITY, SUITABILITY, OR SAFETY OF THIRD PARTY SERVICE PROVIDERS. YOU AGREE THAT THE RISK BY USING OUR SERVICES REMAINS SOLELY WITH YOU.

BOOKA DOES NOT CONTROLL OR TAKE RESPONSIBILITY OF ANY AGREEMENTS MADE WITH LOCAL SERVICE PROVIDERS USING ANY OF OUR SERVICES.

BOOKA SHALL NOT BE LIABLE FOR DAMAGES, INCLUDING LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO THE USE OF OUR SERVICES.

 

BOOKA IS USED BY YOU TO SCHEDULE A VIDEO CONFERENCING WITH THIRD PARTY SERVICE PROVIDERS, AND YOU AGREE THAT BOOKA HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY AGREEMENTS PROVIDED TO YOU BY THIRD PARTY SERVICE PROVIDERS.

Choice of law

These terms are governed by Norwegian law.

Please, please, please reach out to customer support before taking anything to court. Most likely we can solve whatever issue you’re experiencing. If the dispute cannot be resolved in that way and we do have to seek the court’s help, we will do so in Oslo District Court, Oslo, Norway.

Changes of terms

Changes to these terms may occur. If we make any significant changes, we will send you an email and let you know, so please make sure your account has an up-to-date email address. If you continue to use Booka after being notified of a change, then you have accepted the new terms.

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